Return Policy
We limit returns to 30 days for exchange or refund for defective merchandise. We can only accept returns on defective or damaged merchandise or incorrect shipment. Please contact us before returning to get return instructions otherwise returns may not be accepted.
Shipping Time and Delivery
Orders are processed and delivered within 2-3 business days by UPS. You should receive a confirmation email right after ordering if a valid email address is provided when ordering. You will receive another confirmation once your card has been charged, and another once your order has shipped and we have a tracking number for you.
Shipping Costs
Shipping is based on the total weight of the order + a base cost. Shipping can be calculated by clicking the buy buttons for each product. You are presented with Economy (UPS ground), UPS 2nd Day and 3rd day shipping rates, which you can choose from later. In most cases the shipping fees calculated will be accurate. However, some shipping locations will be higher. If this is the case, you will be contacted before shipping to approve of any additional shipping fees before processing your order.
Please note: We currently only ship within the continental United States
How to Pay?
- CODs: We're sorry, we do not accept CODs.
- Checks/Money orders: We do accept checks/money orders. You can enter
your order online by selecting the payment by check option. After you may
send us payment by check or money order to: JL Ryan, 53 Avenue C Burlington,
Vermont 05408.
- Credit cards: We accept Visa, MasterCard, Discover, and American
Express. You may use any of these forms of payment once you enter your order
and are asked for payment.
- Paypal: We also accept payment by Paypal from Paypal verified accounts
with Paypal confirmed shipping addresses. Either select the option when checking
out or send payments to: service@jlryan.com.
- Over the phone: You may call in your order to us. However, it is
better to enter your order online first so that way there is less chance of
us getting the order information incorrect. You may order online and select
the